Guest-Initiated Cancellations
Guests may cancel their reservations by contacting our reservations department via phone or email. A cancellation is considered valid only after receiving written confirmation from Lotus Luxury Resort.
Resort-Initiated Cancellations
Lotus Luxury Resort reserves the right to cancel or modify any reservation in circumstances including, but not limited to:
- Force majeure events (natural disasters, pandemics, government restrictions, etc.)
- Safety or operational concerns
- Non-compliance with resort policies
In such cases, guests may choose between a full refund or date rescheduling, subject to availability.
No-Show Policy
Failure to check in on the scheduled date without prior intimation will be treated as a no-show, and the entire booking amount shall be forfeited.